FAQ
What is your Shipping Policy?
We ship UPS for all packages. Your order will go out within two business days of the day it was received. You will receive a shipping confirmation email with the tracking information.
Orders $1-$50: $10
$51-$100: $20
Over $100: Free Shipping
Free pick-up in store.
What is your Return Policy?
Ugly Boy Skates wants you to love your purchase. Items in new condition with original tags and packaging can be returned within 30 days of the original purchase. Certain items, such as custom-built skateboards and decks with grip tape applied are not eligible for return. Contact us at info@uglyboyskates.com to initiate and authorize a return. Refunds will be processed minus the shipping fee once the order has been received.
Where do you ship?
We ship to all 50 states. No international shipping.
I’d like a personal recommendation, who should I ask?
We love to give personal recommendations! You can email us at info@uglyboyskates.com or call us at 458-226-2237.
I'm new to this, which skateboard should I start with?
The answer is unique to you, but we would love to help you find the perfect board. Please call the store at 458-226-2237 or email us at info@uglyboyskates.com - we can help you make a choice that fits your interests/size and skill level. The owner, Ryan Licon, has a lifetime of skateboarding knowledge and loves to give recommendations!
What size skateboard do I need?
Height and weight affect this, please reach out to us at the store or via email, and we can direct you.
Do you recommend safety gear?
We recommend always wearing protective gear: helmet, wrist guards, elbow pads, and knee pads. You skate at your own risk.
What's the difference between a street deck and a longboard?
A street deck is best for tricks, stunts and bowls, whereas a longboard is bigger and better for beach cruising and enjoying the ride.
How old do you have to be to learn?
You can start this hobby while still in diapers, there’s no age limit.
What size trucks do I need?
Match your truck size to your board size.
How do I pick out wheels?
It depends on your preference. Cruising=bigger wheels. Tricks=smaller wheels. Big wheels go over all terrain easily while hard wheels are better for smooth surfaces and roads. Softer wheels grip walls better.
When should I get new bearings?
When they no longer spin/if the shell casing breaks.
When do I order a new board?
This is really up to the rider...
How should I start out?
Practice balancing on the board and getting comfortable with it. Start with basic tricks.
What can I do if I’m wobbling?
Adjust your trucks.
What tricks should I learn first?
Try out an ollie or a manual.
LOCAL SKATE PARKS:
Where can I practice around here?
MEDFORD SKATE PARK
1520 Siskiyou Blvd, Medford, OR 97504
Open Daily: 6am-10:30pm
JOEL TANZI SKATE PARK
403 S 4th St, Central Point, OR 97502
Open Daily: 7am-9pm
HAWTHORNE SKATE PARK
501 E Main St, Medford, OR 97504
Open Daily: 7am-9pm
WHITE CITY SKATE PARK
7770 Division Rd, White City, OR 97503
Open Daily: 7am-8pm
BEAR CREEK PARK
1520 Siskiyou Blvd, Medford, OR 97504
Open Daily: 6am-10:30pm
TALENT SKATE PARK
111 E Main St, Talent, OR 97540
Open Daily: 7am-9pm